FAQS

Service & Support

Frequently asked questions about our local distribution.

What payment methods do you accept?
We provide secure payment processing through PayPal for all orders.
Is the website secure for transactions?
Yes. Our platform uses advanced encryption technology to ensure your personal information and transactions are 100% safe and secure.
What is the age requirement for purchase?
You must be 19 years of age or older to use our services and complete a purchase.
How can I track my order information?
We support guest checkout. If you check out as a guest, you can use your PayPal transaction ID to inquire about your tracking number. If you register an account during checkout, you can view all details directly in your account dashboard.
Where do the orders ship from?
All orders are dispatched locally from our distribution hub in Ontario, Canada.
When will my order be dispatched?
Orders are typically processed and shipped within 1-2 business days.
How can I get in touch with you?
You can contact our administrative team via email at admin@canpouch.ca. We aim to respond within one business day.