Terms of Service

1. Eligibility and Age Requirement

CanPouch is intended for adults aged 19 or older. By using this website or placing an order, you confirm that you are at least 19 years of age and are legally permitted to purchase the applicable product in your jurisdiction.

Our 19+ policy does not replace any product-specific legal, regulatory, licensing, dispensing, or age requirements that may apply under federal or provincial law.

We reserve the right to request age or identity verification, refuse service, or cancel an order where we are unable to verify eligibility or where completing the transaction would not be permitted by applicable law.

2. Product Availability and Regulatory Compliance

Product availability may vary based on inventory, regulatory requirements, product authorization status, geographic location, and other applicable restrictions.

A product appearing on our website does not guarantee that it is available for purchase or delivery in every jurisdiction. We reserve the right to restrict, refuse, or cancel the sale of any product where required to comply with applicable laws, regulations, or regulatory requirements.

3. Product Information

We make reasonable efforts to provide accurate product names, descriptions, strengths, images, pricing, and availability information. However, product packaging, labelling, appearance, specifications, or manufacturer information may change from time to time.

If a material error is identified in a product listing, price, availability status, or order, we may contact you for clarification or cancel and refund the affected item or order where appropriate.

4. Orders and Order Acceptance

Submitting an order through our website does not by itself guarantee acceptance of that order.

We may review orders before fulfilment and reserve the right to refuse or cancel an order for reasons including:

• Product unavailability.
• Incorrect pricing or product information.
• Payment issues.
• Suspected fraud or unauthorized activity.
• Age or identity verification concerns.
• Shipping restrictions.
• Legal or regulatory requirements.

If we cancel an order after payment has been received, we will arrange an appropriate refund for the cancelled amount.

5. Pricing and Payment

Prices displayed on the website are shown in Canadian dollars unless otherwise stated. Applicable shipping charges, taxes, or other charges will be presented where applicable during checkout.

Payments are currently processed through PayPal. Your use of PayPal is also subject to PayPal's own terms, policies, and payment processing requirements.

We reserve the right to correct pricing or checkout errors before an order is fulfilled.

6. Shipping and Delivery

Orders accepted for fulfilment are processed from Ontario, Canada. Delivery timeframes shown on our website or provided by a carrier are estimates and are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate shipping address. Once an order has been handed to the carrier, delivery may be affected by carrier operations, weather, service interruptions, address issues, or other circumstances outside our reasonable control.

Tracking information will be provided where available.

7. Returns, Refunds, and Order Issues

Returns, refunds, damaged items, incorrect shipments, cancellations, and returned packages are governed by our Refund & Return Policy.

Nothing in these Terms is intended to limit any consumer rights or remedies that cannot lawfully be excluded under applicable Canadian federal or provincial law.

8. Responsible Product Use

Nicotine is addictive. Products containing nicotine should be used only by persons who are legally permitted to use them and in accordance with applicable product labelling, manufacturer instructions, and regulatory requirements.

Keep nicotine products away from children and pets. If you have questions about whether a nicotine-containing product is appropriate for you, consult an appropriate healthcare professional.

9. Website Use

You may use this website only for lawful purposes. You must not:

• Use false or misleading information when placing an order.
• Attempt to bypass age, payment, security, or access controls.
• Use the website for fraudulent or unauthorized transactions.
• Attempt to interfere with the operation or security of the website.
• Copy, scrape, reproduce, or commercially exploit website content without authorization.

We may restrict access to the website or cancel orders where we reasonably believe these Terms have been violated.

10. Intellectual Property

Unless otherwise stated, the CanPouch website design, original written content, graphics, branding, and other original website materials are owned by or licensed to CanPouch and may not be reproduced or used commercially without permission.

Third-party trademarks, product names, logos, and brand materials remain the property of their respective owners.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, and external websites.

Those third parties operate under their own terms and privacy practices. CanPouch is not responsible for the content, availability, or policies of third-party websites or services that we do not control.

12. Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

13. Limitation of Liability

To the maximum extent permitted by applicable law, CanPouch will not be liable for indirect, incidental, special, or consequential losses arising from the use of this website, third-party services, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability, rights, or remedies where doing so would be prohibited by applicable law.

14. Wholesale and B2B Orders

Wholesale and B2B transactions may be subject to additional pricing, payment, minimum-order, shipping, return, credit, or fulfilment terms agreed to separately in writing.

Where separate written wholesale terms apply, those terms will govern the applicable wholesale transaction to the extent of any inconsistency with these general Terms.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, services, business practices, or legal requirements.

The updated version will be posted on this page with a revised effective or last-updated date. Your continued use of the website after an update is subject to the revised Terms.

16. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without limiting any mandatory rights or protections available to consumers under applicable law.

17. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

18. Contact Us

If you have questions about these Terms of Service, an order, or a wholesale arrangement, please contact:

CanPouch Support
Email: admin@canpouch.ca