Privacy Policy

1. Introduction

CanPouch respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit canpouch.ca, place an order, contact our team, or use our retail or wholesale services.

We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, as well as applicable provincial privacy requirements.

2. Age Restriction

Our website, products, and services are intended for adults aged 19 or older. We do not knowingly collect personal information from anyone under the age of 19. If we become aware that personal information has been collected from a person under 19, we will take reasonable steps to remove it.

3. Information We Collect

The personal information we collect depends on how you interact with CanPouch and may include:

• Contact Information: Your name, email address, phone number, billing information, and shipping address.
• Order Information: Products purchased, order value, order status, delivery information, and previous order history.
• Account Information: Information associated with your customer account if you choose to create one.
• Wholesale Information: Business contact details, company information, purchasing requirements, and information submitted through wholesale inquiries.
• Technical Information: IP address, browser type, device information, website activity, and information collected through cookies or similar technologies.
• Communications: Information you provide when contacting us by email, WhatsApp, contact form, or another support channel.

4. How We Use Personal Information

We may use personal information for purposes including:

• Processing and managing customer orders.
• Arranging shipping and providing tracking information.
• Responding to customer service and wholesale inquiries.
• Managing customer accounts and order history.
• Processing payments and confirming transactions.
• Preventing fraud, abuse, and unauthorized transactions.
• Maintaining the security and functionality of our website.
• Understanding website usage and improving our services.
• Meeting legal, regulatory, accounting, and record-keeping obligations.

If you choose to receive promotional communications from us, we may also use your contact information to send marketing messages. You may unsubscribe from promotional communications at any time using the unsubscribe option provided or by contacting us.

5. Payment Processing

Payments made through our website are processed through third-party payment providers such as PayPal. Payment information submitted through PayPal is handled in accordance with PayPal's own privacy and security practices.

CanPouch does not directly store your complete credit card number, bank account credentials, or PayPal login information.

6. Service Providers and Disclosure of Information

We may share limited personal information with service providers when necessary to operate our business and provide your order or requested service. These providers may include:

• Payment processors.
• Shipping and delivery providers, including carriers such as Purolator.
• Website hosting, security, and technical service providers.
• Analytics and website performance providers.
• Professional advisers or service providers where reasonably necessary.

We only disclose information that is reasonably necessary for the relevant service. We may also disclose personal information when required or permitted by applicable law, or when necessary to protect our business, customers, or legal rights.

We do not sell personal information to third parties for their own marketing purposes.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, maintain shopping cart sessions, remember user preferences, improve website performance, prevent fraud, and understand how visitors use our website.

Certain analytics or advertising technologies may also be used where enabled. You can control or delete cookies through your browser settings, although disabling certain cookies may affect the functionality of the website.

8. Processing Outside Canada

Some of our service providers may process or store personal information outside Canada. As a result, information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, or regulatory authorities where permitted by law.

9. Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet applicable legal, accounting, fraud-prevention, and business record requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. No online system or method of electronic transmission can be guaranteed to be completely secure.

10. Accessing or Correcting Your Information

Subject to applicable law, you may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete. You may also withdraw consent to certain uses of your personal information where permitted by law, subject to applicable legal or contractual restrictions.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before processing a request.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or legal requirements. When changes are made, the updated version will be posted on this page with a revised date.

12. Contact Us

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a privacy-related concern, please contact:

CanPouch Privacy Contact
Email: admin@canpouch.ca